Tracking is always an interesting question. In the LMS, we track completions. But what does that really tell you? Not much. Do you think business leaders care much about completions? Plus, you’re mostly tracking formal learning, which leaves out 90% of how people really learn (workflow/informal learning & collaborative).
What you really want to track is the combination of: what did a person choose to pursue for professional development, did they follow through with it, and most importantly, did their skills and results change as a result? That’s the language of business leaders.
You want to create a continuous improvement loop where you (and they) can examine these things and make regular adjustments.
Assess your skills (how can I get to great?) →
Review your Personalized Learning Plan →
Create a short-term Development Plan (what can I do this month or this quarter?) →
Execute the plan →
Re-assess (and repeat)
Today, if you have a lot of one-size-fits-all learning where people are assigned to participate, they may not have a lot of motivation. With self-directed learning, people select development activities on a Personalized Learning Plan tied to skill gaps because it’s relevant to both their job and their needs. Therefore, it has the best chance for accelerating learning transfer, assuming the activity is good.
So track what people select (from the Personalized Learning Plan), track activity completion, and track change in skill (and results) over time. That is the kind of tracking that will make you VALUABLE to business leaders.