How do I make my competency model more results-oriented? How do I ensure the competency model reflects what the business actually needs and values?

Build the model correctly

A competency model defines what each person in their role needs to be able to do, specifically, in order to perform their part of corporate strategy. If your competency model does that, without extraneous detail, then your competency model will be results-oriented, in fact, tied directly to corporate objectives and needs.

 Follow the steps documented here to build a role-based competency model correctly.

At a high level, the competency model tasks describe what someone must do.

The behavioral examples describe how someone must do the task.

Include skills of the future

With the pace of change and speed of business, including the incorporation of digitization and artificial intelligence (AI) initiatives, to be truly results-oriented, you need to be looking ahead. What tasks and skills will someone need not just to do their job today, but to make the people, and therefore the organization, competitive tomorrow? These are things like learning agility, critical thinking, data analysis, and influencing.

Reflect the organization’s business values

Created models should also reflect business values. The tasks and skills in the model define what that individual needs to do to be successful. If your organization values customer focus above all else, then it is likely that every job in the company will have some skill in their model that reflects internal or customer focus.