© 2015 SkillDirector | Privacy Policy
824 Main Street, Windermere, FL, 34786

Privacy Policy

This Privacy Policy discusses how Edutainment Media, Inc. (Edutainment Media) collects, uses, maintains and discloses information collected from prospective and licensed users of the Self-Directed Learning Engine™ (SDLE) (together "Users").

Please review this Privacy Policy in conjunction with our Subscription Agreement (SA) or Statement of Work (SOW), whichever is applicable. The terms of this Privacy Policy are in addition to the terms of our SA/SOW.

The purpose of this Privacy Policy is to provide Users with an understanding of what types of information we collect, how we treat it, and choices they may have related to this information. We reserve the right to change our Privacy Policy at any time. To stay updated on our current Privacy Policy, please visit this page often. If you have a question about how a certain type of information is handled, please e-mail us at: sdlesupport@edutainmentmedia.com.

Edutainment Media also does business as SkillDirector.

Information that we collect

Customer Record – Registered users provide us with their name, email, job role within the organization, and region. Depending on the implementation, users may also identify an additional assessing party for a 180 assessment (their manager or someone they identify to assess them).

User Inquiry Information – When Users contact us, for inquiries or support, we may ask for information that allows us to contact them, validate the seriousness of their inquiry and request specific information related to the reason they have contacted us. User Inquiry Information may be associated with other information, such as Cookies.

Survey Information – Users may be offered the opportunity to respond to surveys, questionnaires and other requests for information. The types of data that Users provide to us are set out in the survey request.

Statistical Information – All of our servers collect statistical information such as Users' IP addresses, dates Users visit, computers Users are using, and operating system, among other data. 

Cookies  The SDLE uses session cookies. Session cookies exist in temporary memory while the user is reading and navigating the website. They enable the SDLE to keep track of your movement from page to page so you don't get asked for the same information you've already provided, and so you don’t have to re-authenticate over and over again.  Web browsers normally delete session cookies when the user closes the browser.  Cookies may be used in the future to track the length of time and which pages Users view. The equipment we use to provide Services to Users may also place cookies on their computers.

How we use information that we collect

Subpoenas and Other Demands for Information – Edutainment Media is required to comply with demands for information as required by State and Federal law. Examples of these demands include subpoenas, warrants, and civil discovery demands. Information covered by our Privacy Policy may be disclosed following such a request if we determine, in our sole discretion, that such a disclosure is necessary or required. We may also disclose this information if it is necessary or required to protect our interests, the interests of our customers, or in connection with the sale of our business.

Customer Record – We use the Customer Record to identify Users personally. It is used throughout our business to provide services to Users. Information in your Customer Record will only be shared with third parties only if it is necessary to provide Third Party products to you.  At this time, no Third Party products require such data.

User Inquiry Information - We use User Inquiry Information to identify Users personally. It is used throughout our business to provide services to Users. User Inquiry Information is shared with third parties in the following circumstances: to identify and fix problems with services we provide when we are not capable of doing so ourselves.

Survey Information – We use Survey Information to identify Users personally. We use it throughout our business to market new products and services to Users. Survey Information is not shared with third parties in ways that identify Users personally. To the extent we share Survey Information with third parties, it is done in aggregate.

Statistical Information – We do not use Statistical Information to identify Users personally. We use Statistical Information to operate our hardware and software, diagnose problems and administer our website. We may use aggregate Statistical Information to modify the application for better usability or enhancements.

Cookies – We may use Cookies to identify Users personally. We use the information provided by cookies to change the way the SDLE looks to Users; to keep Users logged in to certain areas of our website; to ensure continued connection to the Equipment; and to collect demographic data about where Users go on our website and how they behave. Cookies used by our Equipment are used to track and log activities on the Equipment and our Network for security, network maintenance and other related activities.

Data retention and security

Data is stored on a cloud server in a secure facility in the U.S. with all the top security measures and certifications, such as PCI DSS and SOC (formerly SAS 70) frameworks.  Each of our customer’s data is physically separated at the database level.  The application is logically separated.  And each database requires authentication for each database connection.  We keep the information covered by our Privacy Policy indefinitely. Our customers may purge information at any time – the application is owned by us, customer data is owned by the customer.  We only delete data when requested by our customers.  Information collected by the technologies described in this Privacy Policy is protected by SSL 128 bit encryption technology during transmission.  Information kept by us in our business is protected using industry standard security measures. Our employees are required to keep information covered by this Privacy Policy confidential - unless disclosure is authorized in this Privacy Policy or by Users. No means of communication or information transmission or storage is totally secure. Because of this, we are not responsible for loss corruption or unauthorized acquisition and use of information covered by this Privacy Policy, or for any resulting damages, including unauthorized acquisition and use.

Safe Harbor

Edutainment Media complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries.  Edutainment Media has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view Edutainment Media’s certification, please visit http://www.export.gov/safeharbor/ .

This policy is effective as of Jan 1, 2014.