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Using role language to create relevance

In a recent webinar, I was asked, "If everyone is using their own language to make the model relevant to a role, how do you create categories / competencies that transcend roles?"

If you’re building multiple models at one time (e.g., we sometimes do 6-8 models over a 4-5 wk period), you can leverage aggregated data sets to tweak categories before finalizing them.  But honestly, at the end of the day, your competency model should never be done.  If one group comes up with Administration and Reporting, and another group later comes up with Administration and Systems, then you likely recommend changing the Category to “Administration/Reporting/Systems” so it is consistent, and there is no impact to the users of the models. 

What’s important is communicating to users that they will always be evolving over time.

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