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Who is most important before, during, and after training resulting from using a competency model?

(Question posted by participants in recent webinars)

There are 2 people who are most important: 

  1. The person who is doing the assessment that identified the need for training
  2. And their manager

By aligning the understanding that a skill gap exists, both the employee and the manager will be bought into the training.  The employee will be motivated to participate, and the manager will be comfortable with the time out of the job to attend.  After the training is over, the employee and the manager will be able to focus on applying the learning to the job, using the behavioral examples for the skills.  And this accelerates learning transfer.

 

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