How would you assess compliance with a competency model?
(Question posted by participants in recent webinars)
You assess compliance by providing behavioral examples that help people to identify lack of compliance or lack of knowledge and be motivated to do something about it. It’s not that different than assessing someone’s product knowledge.
Let’s take personal protective equipment as an example. If I assess myself against a skill such as “Use personal protective equipment whenever required for my personal safety”, and I see a list of situations in the behavioral examples, I’d be able to select which set of examples best describes my use of PPE. Not only would I potentially see what I’m not doing (that I should be doing), but I should become intrinsically motivated to close compliance gaps.